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Betting Rules
These Betting Rules explain the general principles that apply when using the betting services available through Nextpokies Casino. They should be read together with the applicable Terms and Conditions, Privacy Policy, Responsible Gambling information and any specific rules shown for an individual game, market or promotion.
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1. General rules and scope
Nextpokies Casino aims to provide a clear and consistent betting experience. These rules apply to bets placed through the website or other approved services made available by the brand. By opening an account, accessing a betting product or submitting a wager, you confirm that you have read and understood the rules that apply to your activity.
Contents
The rules for a particular sport, event, game or market may include additional information. This information can cover the available selections, bet types, settlement method, result conditions, minimum or maximum stakes, restrictions and other requirements. If a specific rule conflicts with a general rule, the specific rule for that market or product will generally apply to that market or product.
You are responsible for checking the information displayed before placing a bet. This includes checking the name of the event, the selection, the odds or price, the stake, the potential return and any special conditions. If you are unsure about a market or rule, do not place the bet until you understand how it works.
Applicable law and eligibility
You must only use the betting services where doing so is permitted by applicable law. You are responsible for knowing and following the laws that apply to you, including any rules about online gambling, age, location, taxation or account use. The services are intended for adults who meet all applicable eligibility requirements.
You must provide accurate and current information when registering and using an account. An account may be restricted, suspended or closed where information cannot be verified, where eligibility requirements are not met, or where use of the services may breach these rules or applicable law.
Betting is a form of entertainment and involves the risk of losing money. No outcome is guaranteed, and previous results, trends or apparent patterns do not ensure a future result. You should only bet with money that you can afford to lose.
2. Accounts, deposits and placing bets
A personal account is generally required to use betting services. You must keep your login details confidential and take reasonable steps to prevent another person from accessing your account. Activity completed through your account may be treated as authorised unless you notify the relevant support channel promptly and follow any required security process.
You must not allow another person to use your account, place bets on your behalf or use your payment method without permission. You must also not open or operate accounts for another person. Multiple accounts, shared accounts, false identities and attempts to avoid account controls may be prohibited.
Before placing a bet, make sure that your account is active and that any required verification has been completed. Deposits and withdrawals may be subject to payment-provider rules, identity checks, transaction checks and other conditions described in the applicable terms. You should only use payment methods that you are authorised to use.
Submitting a bet
A bet is submitted when you select the relevant market and confirm the wager through the betting interface. A bet is not necessarily accepted simply because a selection has been added to a bet slip. Acceptance occurs only when the system confirms the bet, and you should check your account history or confirmation screen to verify the status.
A bet may be rejected, delayed, suspended or cancelled before acceptance for operational, technical, trading, integrity, legal or other reasons. Examples may include a market being closed, incorrect information being displayed, a technical error, a price change, an event being unavailable or a bet exceeding an applicable restriction. Where a bet is not accepted, it should not be treated as a confirmed wager.
Once a bet has been accepted, it normally cannot be changed or cancelled by the player unless the applicable product rules specifically allow this. You should review all details carefully before confirming. A bet may be voided or adjusted where the specific rules allow it, including in circumstances involving errors, event changes, duplicated bets or other exceptional circumstances.
Odds, prices and displayed information
Odds and prices may change before a bet is accepted. The odds shown at the time of acceptance generally determine the calculation of a return, subject to the relevant market rules. Displayed information may also be subject to correction where an obvious mistake, technical issue or data error has occurred.
You should not rely only on a potential return shown on a bet slip. The final result depends on the accepted stake, accepted price, applicable market rules and any permitted deductions or adjustments. If the information on the screen appears incomplete or incorrect, do not confirm the bet until the issue has been clarified.
3. Markets, results and settlement
Each market is settled according to its published rules and the result used for that market. Settlement may be based on an official result, a recognised event source, an applicable competition decision or another result method stated in the market information. The method can differ between sports, events, games and bet types.
You should read the settlement wording before placing a bet. Important details can include whether extra time counts, whether a match must be completed, how postponed or abandoned events are treated, how dead heats are handled, and whether a selection must start or participate for a bet to stand.
Postponed, abandoned and changed events
If an event is postponed, abandoned, cancelled, moved or materially changed, the applicable market rules will determine whether bets remain valid, are carried forward, are resettled or are voided. A change to the venue, start time, participants, format or event conditions may affect settlement depending on the market.
Where an event is completed after an interruption, the result may be settled according to the specific rules for that market. Some markets may require the full event to be completed, while others may be settled using the official result or a defined stage of play. Do not assume that all markets are treated in the same way.
Errors, void bets and returns
If a clear error affects a price, result, participant, market description or account calculation, the relevant bet may be corrected or voided in accordance with the applicable terms. This may apply where the error was obvious to a reasonable customer or where a technical fault affected the betting service.
Returns are calculated according to the accepted odds, stake and market rules. A displayed potential return is an estimate until the bet has been settled. Any applicable deductions, dead-heat rules, taxes, restrictions or product conditions will be applied as described in the relevant rules.
For combination bets, each selection must be considered under the rules for its market. If one selection is void, the remaining selections may be treated according to the applicable combination-bet rules. The outcome can therefore differ from a single bet, and customers should review the information shown on the bet slip before confirming.
Settlement information and records
You should keep your bet confirmations, account statements and other relevant records. Account history may show the accepted stake, selection, odds, status and settlement outcome. If information appears incomplete or inconsistent, raise the issue promptly through the available account or support process and provide enough detail for the bet to be identified.
A result may initially be displayed as pending while the relevant event information is checked. A preliminary result or live update is not necessarily the final settlement decision. The final outcome will be determined under the applicable market rules and recorded in the account system.
4. Fair use, security and responsible betting
Betting services must be used fairly and for genuine recreational purposes. You must not interfere with the website, exploit a software fault, use automated tools without permission, manipulate an event, submit fraudulent information or attempt to obtain an advantage through unlawful or dishonest conduct.
The following activities may be prohibited or subject to review:
- Using another person's account, identity, payment method or personal information.
- Creating accounts to avoid restrictions, verification requirements or responsible gambling controls.
- Attempting to exploit pricing errors, technical faults, duplicate transactions or settlement mistakes.
- Using automated software, scripts, bots or other tools that interfere with normal service operation.
- Providing false, misleading or incomplete information during registration or verification.
- Engaging in fraud, money laundering, collusion, event manipulation or any other unlawful activity.
- Trying to reverse, dispute or misuse a legitimate transaction without a proper basis.
Where activity raises security, integrity or compliance concerns, access to an account or market may be restricted while the matter is reviewed. A transaction, bet or account may be cancelled, suspended or otherwise dealt with under the applicable terms and law. Any review may require additional information or verification.
Responsible gambling
Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not stake money you need for living costs, bills or other commitments. Keep track of your activity and take regular breaks. Avoid betting when you are upset, under the influence of alcohol or drugs, or trying to win back money that has already been lost.
If betting is becoming difficult to control, use the responsible gambling tools and account controls that may be available. These can include deposit or spending controls, time reminders, breaks, account restrictions and self-exclusion. Availability and operation may depend on the service and the relevant terms.
You can seek independent support if gambling is affecting your finances, relationships, work or wellbeing. If you believe you may have a gambling problem, stop betting and look for help from an appropriate Australian support service or qualified professional. Never chase losses and never borrow money to gamble.
5. Questions, disputes and rule changes
If you have a question about a bet, market, settlement or account record, review the relevant market information and applicable terms first. If the question remains unresolved, use the customer support option provided on the website. Include the relevant bet reference, date, market and a clear explanation of the issue, while avoiding the submission of unnecessary personal or payment information.
Disputes are reviewed against the account records, bet confirmation, market rules, system information and the result source applicable to the event. A review may take account of the time the bet was submitted, whether it was accepted, any displayed error and the circumstances of the event. The outcome will be handled under the applicable Terms and Conditions and relevant law.
Information to include in a query
- The bet or transaction reference, where one is available.
- The date and approximate time of the relevant activity.
- The name of the event, game or market.
- A description of what appears to be incorrect or unclear.
- Any relevant screenshot or account-history information, provided it does not expose another person's private details.
Do not send passwords, full payment details or other sensitive information through an unsecured message. The support process may require reasonable information to identify an account or bet, but you should provide only what is necessary.
These Betting Rules may be updated when the services, products, technology, legal requirements or operating procedures change. The current version should be checked before using the betting services. Where a change is important, further notice may be provided through the website or account area. Continued use after an update may indicate acceptance of the revised rules, subject to applicable requirements.
Nothing in these rules removes rights or protections that cannot lawfully be excluded. If there is a difference between a summary on a betting page and the detailed rules for a particular product, you should rely on the detailed applicable terms and seek clarification before placing a bet.
